Rachael Brennan has been working in the insurance industry since 2006 when she began working as a licensed insurance representative for 21st Century Insurance, during which time she earned her Property and Casualty license in all 50 states. After several years she expanded her insurance expertise, earning her license in Health and AD&D insurance as well. She has worked for small health in...

Full Bio →

Written by

Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

Full Bio →

Reviewed by Jeffrey Johnson
Insurance Lawyer Jeffrey Johnson

UPDATED: Apr 14, 2022

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about car insurance. Our goal is to be an objective, third-party resource for everything car insurance-related. We update our site regularly, and all content is reviewed by car insurance experts.

In a nutshell...

  • Car insurance claims work in a couple different ways depending on who is at-fault for the accident
  • If you were at-fault, then you will want to contact your insurance provider to discuss the claim process
  • You will normally need to file a claim, provide any documentation or evidence they request, allow your insurance provider time to investigate, and taken any other steps deemed necessary by your provider

When you are involved in an accident, one of the first things that may come to mind is filing a claim.

If you are at-fault for the accident, then you may be wondering how the claim process works with your insurance provider.

If you’re not at-fault for the accident, then you may be curious about what steps you should take to get your vehicle repaired and any medical payments paid for.

Don’t forget to enter your zip code above and get FREE auto insurance quotes!

Car Insurances Claims When You Are the At-Fault Driver

AdobeStock_53649907-1600x1600 (1)

If you are involved in an accident and you are at-fault, then you will want to speak with your insurance provider about the incident.

Your insurance provider can explain how the claim filing process works, what steps you will need to take, what kind of documentation they may require, and a time frame on reaching a settlement.

Even if you were determined to be at-fault, your insurance provider could normally help you repair or replace your vehicle, obtain a rental car, or even resolve pending medical bills.

They may require more information from you about how the accident occurred, how many others were involved, and any witness information you may have.

During any claim process, it’s important that you are honest with your provider about the extent of your property damage and any bodily injuries that occurred.

Your insurance provider may require you or any other parties to go through a medical examination to determine the extent of any injuries.

FREE Car Insurance Comparison

Compare quotes from the top car insurance companies and save!

secured lock Secured with SHA-256 Encryption

FREE Car Insurance Comparison

Compare quotes from the top car insurance companies and save!

secured lock Secured with SHA-256 Encryption

Car Insurance Claims When the Other Driver Is At Fault

When the other driver is at-fault for the accident, you will normally want to speak to your insurance provider for guidance.

Your provider can provide you with some advice on what steps you should take regarding filing the claim, gathering documentation of the accident, and how to work with the other party’s insurance provider.

There may be situations where you find out the other driver has already filed a claim, but that normally does not affect the claim process from your perspective.

If you do not provide accurate information, and it’s discovered during the claim investigation, your claim could be voided, and you could risk losing your claim settlement.

This inaccurate information can be in police statements, the information you provide to the insurance provider, or if you locate witnesses that were not present.

Car Insurance Claims in a No-Fault State


If you live in a state that requires no-fault insurance coverage, you will normally need to speak with your insurance provider to resolve any claims.

Different states have different requirements for no-fault insurance.

For instance, if your car is damaged in a hit-and-run accident, your no-fault insurance may allow you to recover costs associated with your loss.

No-fault coverage may also help you if an underinsured or uninsured driver damages your vehicle. This helps reduce any financial losses you may experience due to this incident.

How Your Coverage Works


Car insurance claims work in different ways depending on which provider you may have to work with, as well as which driver was at-fault for the accident.

However, there may be situations where you have to work with your insurance provider to file the claim no matter which driver is at-fault.

For instance, if your state requires no-fault insurance coverage, you may need to work with your insurance provider to settle your claim.

Consider speaking with your state’s Department of Insurance regarding any state-specific regulations you need to be aware of.

Want to compare car insurance rates online for free? Just enter your zip code below and answer a few questions!