Rachael Brennan has been working in the insurance industry since 2006 when she began working as a licensed insurance representative for 21st Century Insurance, during which time she earned her Property and Casualty license in all 50 states. After several years she expanded her insurance expertise, earning her license in Health and AD&D insurance as well. She has worked for small health in...

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Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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Reviewed by Jeffrey Johnson
Insurance Lawyer

UPDATED: Jul 14, 2021

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In a nutshell...

  • Drivers who pay for their policies in full can earn a five percent discount
  • Travelers offer its customers a choice of deductible levels, as well as various levels of coverage for medical payments
  • Compared to other major insurers, Travelers ranks near the middle when it comes to overall customer satisfaction

Choosing a car insurance company is never an easy task, and most consumers gravitate towards large, well-known car insurance companies like Travelers.

Customers often assume that all large insurance companies are more or less the same, but there are often substantial differences regarding the quality of their customer service and policy options they provide.

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Facts About Travelers Insurance

As of 2009, Travelers held nearly 3 percent of the U.S. car insurance market, making it one of the top-10 largest car insurance companies in America.

Travelers Insurance was established as the St. Paul Fire and Marine Insurance Company in St. Paul, Minnesota Territory in 1853, before Minnesota was even a state.

Today, it employs over 30,000 workers and is represented by approximately 13,000 independent insurance agents nationwide.

In addition to car insurance, Travelers also offers insurance products for homeowners, renters, condo owners and boat owners. They even provide insurance for flooding, valuables, identity theft and special events like weddings as well.

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Travelers Insurance Discounts

Travelers provide its customers with industry-standard car insurance discounts like safe-driver discounts, multi-car discounts, good student discounts and driver training course discounts.

Drivers who pay for their policies in full can earn a five percent discount.

Travelers also offer a few discounts that aren’t available from most other car insurance companies such as:

  • Homeowner or condo owner discount
  • Discounts for students who are enrolled at a college over 100 miles away
  • Early Quote Discount for customers who obtain a new quote before their current policy expires
  • Discount of up to ten percent for owning a hybrid vehicle

Auto Insurance Policy Options from Travelers

Travelers car insurance customers can choose among more affordable liability-only policies that cover damage done by the insured to others, and higher-priced comprehensive policies that also cover injury or damage to the insured and his or her vehicle.

Travelers offer its customers a choice of deductible levels, as well as various levels of coverage for medical payments, uninsured or underinsured motorists, and no-fault personal injury protection.

Customers can also choose to add the following coverage options to their policies:

  • GAP coverage to protect you if your vehicle is totaled and you still owe more than the actual value of the car
  • Coverage for the loss of CDs and DVDs if your car is stolen
  • Rental car reimbursement for situations covered by your insurance
  • Coverage for towing and labor costs if your vehicle becomes disabled
  • Death Indemnity Coverage, which provides payment to beneficiaries if the insured individual dies in an auto accident

Travelers Customer Satisfaction Review

Compared to other major insurers, Travelers ranks near the middle when it comes to overall customer satisfaction.

In a significant insurance industry customer survey conducted by J.D. Power and Associates, Travelers received “About Average” scores from its customers in all areas, including pricing, ease of contacting the insurer, billing and payments, policy offerings and overall satisfaction.

Its overall score was 768 out of 1,000 possible points, tying it with Allstate and placing it a bit below the 777-point industry-average score.

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Travelers Insurance Wrap Up

Although Travelers is not delivering above-average performance regarding customer satisfaction, Travelers’ car insurance customers can rest easy knowing that they are insured by a national company with high financial strength ratings from well-known agencies like A.M. Best and Standard & Poor’s.

Travelers also offer some unique discounts that may make it an excellent choice for customers with hybrid cars and families with children in college.

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